Fewer false alarms.
More operator focus.
Add AI pre-screening upstream of your control room. Verify camera events, reduce nuisance alarms and keep response decisions with your operators.
Free your operators from false-alarm noise.
The vast majority of CCTV alerts are false positives. Every one that reaches your control room costs operator time and erodes margin.
Pre-Screen
~95%
of CCTV alerts are false alarms in commercial monitoring, per industry estimates
~8 min
avg operator time spent per false-alarm investigation, per industry estimates
~$220
avg cost per dispatched false alarm in AU, per industry estimates
Every false alarm is operator minutes lost, customer trust eroded, and dispatch costs that erode margin. Vael cuts the noise upstream so your operators only see what matters.
How Vael fits into your control room.
Vael sits upstream of your control room. Signed HTTPS webhook delivery can be configured and tested with your monitoring software during onboarding. Your operators keep control of response. Camera input can use snapshot upload (SFTP or FTP) or an RTSP stream, depending on the deployment.
your operators use today
Works with existing CMS - no rip-and-replace
Verified event handoff
CMS integration by arrangement
Full audit trail per event
Built to slot into A1/A2 monitoring stations.
Designed to complement your certified control room - not disrupt it.
Australian hosting, onshore inference on request
Coordinating infrastructure runs in Australia. Default AI analysis is performed off-shore; fully-onshore AU inference is available on request for sensitive sites.
Designed for AS 2201.2:2022 control rooms
Your operators retain response decisions within the station’s agreed procedures. Vael provides an upstream software layer.
Deployment-specific privacy planning
Built around Australian privacy and surveillance device legislation.
Audit-ready event records
Full timestamps and operator handoff logs for every event we escalate.
14 days. 10 cameras. Free.
No card required. Connect to your existing CMS. Measure the false-alarm reduction on your own queue. Cancel anytime.
- Existing CMS integration
- Pre-screen verdict per camera
- Full event audit log
Frequently asked questions.
Straightforward answers about how Vael works alongside your control room.
Will this replace our operators?
No. Vael is an add-on. Your operators stay in control of dispatch - we just filter out the false alarms before they hit your queue.
How do events reach our CMS?
Signed HTTPS webhook delivery can be configured and tested with compatible monitoring software during onboarding. Tell us how your queue is fed so we can confirm the receiver, account and zone mapping, and commissioning steps. Site-contact calls, SMS and email are a separate workflow.
Where is the data processed?
Vael's coordinating infrastructure runs on Australian infrastructure. By default, AI analysis is performed off-shore. Fully-onshore AU inference is available on request for sites with strict data-residency requirements.
What is the rate after the pilot?
Volume pricing scoped to your station's event volume, quoted per station.
Do you support multi-site stations?
Yes. Unlimited sites, with pricing scoped to your station's event volume.
Further reading: why remote CCTV monitoring triggers false alarms, the 11 causes of remote CCTV false alarms, and how to reduce remote CCTV false alarms.
Ready to give your operators their time back?
Set up a 14-day pilot on 10 of your cameras. We do the integration. You measure the impact.
Start your pilot